A quiz can enhance training.

Requiring cardholders and their managers to pass a quiz in conjunction with their initial P-Card training and/or annually helps confirm their understanding of key points, policies and procedures. Like any initiative, a successful quiz requires good planning. Following are quiz tips and example questions for your consideration.

Length

A quiz does not need to be long to be effective. In many cases, 10 questions are enough to cover important material without causing “test fatigue.”

Format

An electronic tool that can present a quiz and also score each one is ideal. Ask your management if such a system is already available within your organization. If not, inquire about your options. 

Tips for Writing Quiz Questions 

I gleaned the following tips when I chaired the Purchasing Card Professional Certification Council for the CPCP program:

  • Avoid questions containing “not,” such as “Which type of purchase is NOT allowed on a P-Card?” 
  • Focus on important content. Do not test on trivia, such as “In what year did the organization implement a P-Card program?”
  • Keep the questions as concise as possible.
  • Offer distinct answer options rather than “all of the above” or “none of the above.”  
  • Try to make all answer options a similar length. 

Finally, allow others to review the quiz before finalizing.

A quiz supports training by confirming employees' understanding of the material.

A quiz supports training by confirming employees' understanding of the material.

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Example Questions

The examples below highlight the type of information you might want to include.

  • Why does the organization have a P-Card program? or What is a benefit of the P-Card program?
  • Who is authorized to use a P-Card?  
  • Where is the approved supplier list located?
  • By what date each month must cardholders reconcile their transactions? 
  • Within how many days of the Post Date may a cardholder dispute a transaction? 
  • What should the supporting documentation for each transaction include?
  • What should a cardholder do with the supporting documentation for each transaction? 
  • What is the P-Card single purchase/transaction limit? 
  • What is the first step for requesting a temporary limit change?
  • Are gift card purchases allowed on a P-Card? or substitute other purchase types, such as travel expenses

About the Author

Blog post author Lynn Larson, CPCP, is the founder of Recharged Education. With more than 15 years of Commercial Card experience, her mission is to make industry education readily accessible to all. Learn more

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Lessons learned from having to redo P-Card refresher training.

I’m a big advocate of annual P-Card refresher training for cardholders and their managers, but I had to learn the hard way about what not to do. Three notable things emerged in conjunction with my first attempt.

Select the Right Person to Deliver the Message

Initially, I was the one to send the email to cardholders and managers, relaying the need for them to complete a 10-question, multiple-choice P-Card quiz. This equated to me giving work direction to managers above me in the organizational hierarchy. Wrong.

Lesson: Participants are more amenable to mandated annual training when the directive comes from upper management who explain the rationale and stress the importance of the training.

Also, if your organization mandates other kinds of annual training, this can improve their acceptance of P-Card training.

Be Specific About the Training Requirement

In my case, participants could complete the designated quiz at their convenience by a certain date. What I didn’t address was the passing score. Some people took the quickest path possible by selecting the same answer option (e.g., “B” or “C”) for every question. Clearly they were not taking it seriously.

Lesson: Communicate the passing score and what happens if someone does not pass, such as required attendance at classroom training.

Pinpoint the factors that contribute to a successful Purchasing Card training program.

Pinpoint the factors that contribute to a successful Purchasing Card training program.

Make the Training Relevant

I had included some quiz questions that pertained to specific types of purchases that did not apply to all cardholders. One cardholder called me out on this; I agreed that he raised a valid concern.

Lesson: Focus on key points that everyone should know, such as the P-Card purchase-to-pay process, allowed purchases, dollar limits, the purpose of transaction reconciliation, etc.

When it was time for me to initiate annual training for the second time, things went much more smoothly as a result of the lessons learned the first time.

How can you improve your organization’s P-Card training initiatives? Small tweaks can make a positive difference.

For more information on P-Card training, visit the related webpage.


About the Author

Blog post author Lynn Larson, CPCP, is the founder of Recharged Education. With more than 15 years of Commercial Card experience, her mission is to make industry education readily accessible to all. Learn more

Subscribe to the Blog