Has your card program become too routine, lacking the attention it deserves? It is never too late to give it a boost. I am sharing simple things you can do, inspired by my mother’s upcoming wedding. Bride and groom are both over 70, but they are throwing one heck of a party for more than 200 guests. Take a cue from this and create similar energy on the job. Your program could benefit from it.
Be Visible/Extend Invitations
Step away from your desk and say hello to cardholders. Ask about their biggest P-Card challenge (it could help drive program improvements). Thank them for their role in the program. Also expand your reach beyond cardholders. Raise awareness of the program and the many benefits by:
- meeting one-on-one with internal business units, discussing their card usage and opportunities; provide reports with historical data, which also support control efforts per the previous blog post
- offering 30-minute “lunch and learn” sessions open to the organization at large
- participating in HR-hosted training for new managers
Maybe it’s time to assemble a new steering committee or advisory group to help guide and improve the program—much like such a team does during the initial implementation stage.
Just as a big wedding can be acceptable at any age, there’s no reason why you should not share and celebrate achievements in the workplace. For example, celebrate:
- the fulfillment of program goals
- a positive trend in the metrics
- good audit results
- months with no declines of legitimate transactions and/or 100% on-time transaction reconciliation (see related blog post)
- on-boarding a new supplier
- the successful implementation of new program technology
- launching a Virtual Card/ePayables program to complement P-Cards
You don’t have to go overboard. In some cases, simply announcing an achievement is a sufficient celebration.
Too often, there’s a negative energy hanging over a card program—overly prohibitive rules (“do not…”), magnifying a minor issue, only reporting what is wrong or could go wrong, etc. Regularly introduce some positivity to retain program interest and excitement.
About the Author
Blog post author Lynn Larson, CPCP, is the founder of Recharged Education. With more than 15 years of Commercial Card experience, her mission is to make industry education readily accessible to all. Learn more…